Service
Professional pre-sales and after-sales service, dedicated to serving every customer with genuine care.
  • Pre-sales Service

    During the pre-sales phase, we communicate closely with customers to understand their needs and expectations, providing professional product consultations, technical solutions, and customized plan design services to deliver the optimal solution for each client.

    If you have any further questions, please do not hesitate to contact us：
    E-mail：dian.yu@tdjx.cn      sales-it@tdjx.cn
    Telephone：0573-87266822      0573-87224695

    Mobile: +86 152 2407 5567

after service
  • Installation and Relocation
  • Troubleshooting
  • Spare Parts and Consumables
  • Maintenance
  • Training
  • Installation and Relocation
    We have a professional after-sales team to ensure optimal space allocation and a smooth operation once the equipment arrives on site. Should you have any relocation needs, feel free to contact us—we deliver quality service tailored to your requirements.
  • Troubleshooting
    Our expert support team is just a call away for any operational issues. We provide precise solutions because no one knows your equipment better. Maximize its lifespan with our tailored support. Reach out anytime.
  • Spare Parts and Consumables
    The after-sales department maintains a dedicated warehouse to ensure timely replenishment, meeting the needs of both long-term equipment support and typical customer device requirements.
  • Maintenance
    Regular maintenance is key to your equipment's longevity. Refer to your dedicated manual for weekly, monthly, semi-annual, or yearly checklists—you can even post these reminders on the device for clarity.If you need assistance, we’re here to guide you or provide on-site support to ensure optimal performance. Contact us anytime.
  • Training
    After delivery, we will dispatch one mechanical and one electrical engineer to provide 7 days of training covering both theory (equipment structure, control principles, performance, operation, maintenance, safety) and hands-on practice (operation, procedures, parameter setting, and maintenance). Training continues until all personnel can operate the equipment independently and proficiently.
Response Time

Should a technical problem require on-site service, we guarantee a quick response and arrival at your site.

If you have any further questions, please do not hesitate to contact us：
E-mail：dian.yu@tdjx.cn      sales-it@tdjx.cn
Telephone：0573-87268133      0573-87228399